Delivery & Returns

Here at Iron Fist we want to ensure that you are completely satisfied with your shopping experience, but just in case there is a problem, we will gladly offer you a refund on any unused items returned in perfect condition (see returns details below).

Deliveries - Free Shipping*

Goods will be usually be dispatched within 24 hours of receiving your order, with all UK orders being sent via Parcel Force, and International orders via either Parcel Force or Royal Mail International Recorded.

We always aim to hold in stock 100% of our site content.  If for any reason any goods are out of stock we will advise you of the expected delivery date by email with a refund option if the delay is too long for you.

Deliveries can be made to an address other than the registered card address, but both addresses will need to be provided as part of the checkout process.

As part of our launch we are currently offering Free Shipping on ALL UK orders and Free Shipping on any overseas orders to the countries listed below worth over £100:

As can be seen we are unable to ship to some European countries, but customers in the countries below can buy from our licenced distributors' websites:

Austria   - www.rag.co.at , www.bluetomato.com , www.kingpin.co.at
Cyprus   - www.sincitystores.com
Czech    - www.ironfist.cz   
Finland   - www.bronx.fi
Germany - www.thefistshop.com (or for more German stockists click here)
Greece   - www.newcult.gr
Hungary - www.offlineshop.hu (or for more stockists click here)
Portugal - http://tienda.ironfist.es
Spain     - http://tienda.ironfist.es
Slovakia - www.ironfist.sk
Italy - www.favus.com

Countries We Ship To

We are able to accept orders to the following countries through this website

United Kingdom
Belgium
Denmark
France
Ireland
Luxemburg
Monaco
Netherlands
Poland
Sweden
Switzerland

Unfortunately we are unable to accept orders from the following countries, but you can place orders via our European partners.

Austria   - www.rag.co.at , www.bluetomato.com , www.kingpin.co.at
Cyprus   - www.sincitystores.com
Czech    - www.ironfist.cz  
Finland   - www.bronx.fi
Germany - www.thefistshop.com (or for more German stockists click here)
Greece   - www.newcult.gr
Hungary - www.offlineshop.hu (or for more stockists click here)
Portugal - http://tienda.ironfist.es
Spain     - http://tienda.ironfist.es
Slovakia - www.ironfist.sk
Italy - www.favus.com

Returns

We hope that you will be pleased with your purchase.  Should you wish to return any goods supplied by us, we will be happy to refund or exchange a product provided that it is returned to us in a fully re-saleable condition. This means that items must have all tags still attached, and shoes must not have been worn outside.

Returns should be made within 10 days from the date of delivery and in original and undamaged packaging.  Please note that unwanted purchases will need to be returned to us at your own cost. During the Christmas period returns can be made up to the end of January. They will still need to be in the original condition, and the return will need to be requested by the original purchaser.

In order to return items to us please do the following:

• Log onto your account online
• Click to view your order
• Next to each item ordered it will then give you the option of returning the item, and enable you to say why you are returning. 
• This will then enable you to print out a return note to send back with the order.

Once we receive your request we will then send you an email to say the return has been agreed, at which point the item can be posted back to us.

When returning goods, for your protection we recommend that you use a Recorded Delivery Service.